We offer free standard shipping on all orders within Australia.
Processing and Delivery Time
Orders are processed from Monday to Friday.
Handling Time: 1–3 business days
Transit Time: 3–8 business days
Estimated Total Delivery Time:
Approximately 4–11 business days from the date of purchase.
Orders placed after 3:00 PM (AEST) will be processed on the next business day. Delivery times may vary depending on location and courier operations.
Shipping Method
We partner with Australia Post for order delivery across Australia. All orders are securely packed and prepared before being transferred to the shipping carrier.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Tracking updates can be accessed directly through the Australia Post tracking system.
Undeliverable Packages
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment. Customers are responsible for providing accurate delivery information at checkout.
Delayed Deliveries
Delivery delays may occur due to external factors such as courier capacity, weather conditions, or regional service disruptions. If your order exceeds the estimated delivery timeframe, please contact our support team for assistance.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
To assist with your request, include:
• Photos of the outer packaging
• Photos of the item received
• A brief description of the issue
Our team will review the information and provide an appropriate resolution.
Order Cancellations
Orders can be cancelled only if they have not yet been dispatched.
To request a cancellation, please contact us as soon as possible after placing your order.
Customer Service
Business Name: Glamory Melbourne
Legal Entity: Zjani Limited
Business Registration Number: 75957690-000-11-25-9
Registered Address: 2301 Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Business Type: Body Corporate
Registration Authority: Hong Kong Business Registration Office
Contact Information:
Email: support@glamorymelbourne.com
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
30-Day Returns
Hassle-free returns within 30 days of delivery.
FREE SHIPPING
Free shipping across Australia on all orders.
CUSTOMER SUPPORT
Customer support available 5 days a week. Email anytime at: support@glamorymelbourne.com
SECURE PAYMENT
Secure checkout with major payment methods.
