Thank you for shopping with Glamory Melbourne. We are dedicated to providing a smooth and supportive experience for every customer. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy for your convenience.
We gladly accept returns within 30 days of the purchase date.
To be eligible for a return:
The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
Proof of purchase (such as an order confirmation or packing slip) must be included.
Please note that items showing signs of wear, damage, or alteration may not be eligible for a refund.
To initiate a return, please contact our customer service team at support@glamorymelbourne.com with the following details:
Order number
Name on the order
Shipping address
Once your return request is approved, you will receive detailed return instructions, including the return shipping address.
Customers are responsible for all return shipping costs.
We do not charge any restocking fee.
We highly recommend using a Track & Trace service when returning an item. If a return is lost without tracking, we cannot be held responsible, and refunds may not be issued.
Once we receive and inspect your return, you will receive an email confirmation.
If approved, you can choose to receive either:
A refund to your original payment method, or
A store credit (issued as a digital gift card) to use toward future purchases.
Refunds are typically processed within 10 business days of approval.
Processing times may vary depending on your payment provider.
Please note that original shipping fees are non-refundable.
Certain items cannot be returned or refunded, including:
Opened or used products
Gift cards
Store credit purchases
If you receive a damaged or defective item, please contact us within 7 days of delivery at support@glamorymelbourne.com with:
Order details
Photos showing the issue
Our team will assess the issue and provide a replacement, refund, or store credit as appropriate.
We currently do not offer direct exchanges.
To receive a different item, please place a new order and return the original item for a refund.
If you wish to cancel your order, please contact us as soon as possible at support@glamorymelbourne.com.
Orders can only be cancelled before they are processed or shipped.
If your order has already been shipped, you will need to follow the return process once it arrives.
This refund policy does not limit any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.
For more information about your rights and responsibilities when shopping with us, please visit our Terms of Service page.
If you have any questions about our return or refund process, please contact us:
Store Name: Glamory Melbourne
Email: support@glamorymelbourne.com
Phone: +31 6 40488148 (Call or Text)
Address: 99 Hennessy Road, Wan Chai, Hong Kong Island, Hong Kong SAR
Customer Service: Mon–Fri, 9:00 AM – 5:00 PM (AEST)
30-Day Returns
At Glamory Melbourne, you can shop with peace of mind thanks to our 30-day returns policy. Simply return your items within 30 days.
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