Thank you for shopping with Glamory Melbourne. We aim to provide a consistent and reliable experience for every customer. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

Returns are accepted within 30 days of the purchase date.

To be eligible for a return:
• Items must be unused, unworn, unwashed, and in original packaging with all tags attached
• Proof of purchase (order confirmation or receipt) must be provided

Items that show signs of wear, damage, or alteration may not be accepted.

Return Process

To request a return, contact our support team and include:
• Order number
• Name on the order
• Shipping address

Once approved, you will receive return instructions, including the return address.

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a tracked shipping service. Returns sent without tracking remain the responsibility of the sender until received.

No restocking fees are applied.

Refunds and Store Credit

After the returned item is received and inspected, you will be notified of the outcome.

If approved, you may choose:
• A refund to the original payment method, or
• Store credit issued as a digital gift card

Refunds are typically processed within 5–10 business days after approval. Processing times may vary depending on your payment provider.

Original shipping fees are non-refundable.

Non-Returnable Items

The following items are not eligible for return:
• Used or worn items
• Gift cards
• Store credit purchases

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Include:
• Order details
• Clear photos showing the issue

We will review the case and provide a suitable resolution, which may include a replacement, refund, or store credit.

Exchanges

We do not offer direct exchanges.
If you require a different item, please place a new order and return the original item for a refund.

Order Cancellations

Orders may be cancelled only if they have not yet been dispatched.

If the order has already been shipped, it must be returned after delivery in accordance with this policy.

Consumer Rights

This policy does not affect any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.

Contact Information

Store Name: Glamory Melbourne
Email: support@glamorymelbourne.com
Address: 99 Hennessy Road, Wan Chai, Hong Kong SAR

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)