This Privacy Policy describes how Glamory Melbourne (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website or customer support team.
By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy.
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page, and the “Last Updated” date will be revised accordingly.
We collect personal information about you from various sources to provide and improve our Services, process your orders, and comply with applicable laws.
The type of information we collect depends on how you interact with our website.
You may provide us with personal information when you:
Make a purchase or create an account
Contact our customer service team
Subscribe to newsletters or marketing updates
This information may include:
Contact details – name, address, email, and phone number
Order details – billing/shipping address, payment confirmation, and tracking information
Account information – username, password, and login details
Customer communication – any messages or feedback you provide
When you browse our website, we may automatically collect data about your device and activity (“Usage Data”) using cookies or similar technologies.
This may include:
IP address, browser type, device information
Pages viewed, time spent on pages, and referring websites
General location data (city or region level)
We may also receive personal information from third parties, including:
Shopify, our e-commerce platform provider
Payment processors (e.g., card networks, PayPal, Shop Pay, Apple Pay)
Shipping providers for order fulfillment
Marketing and analytics partners (e.g., Google, Meta) to understand site performance
All third-party partners are required to handle your data in compliance with applicable privacy laws.
We use your personal information for the following purposes:
Order Processing and Fulfillment – to confirm, ship, and track purchases
Customer Support – to respond to your inquiries or requests
Marketing and Communication – to send service updates or promotional materials (you may opt out at any time)
Fraud Prevention and Security – to detect, investigate, or prevent fraudulent activities
Legal Compliance – to comply with tax, accounting, or regulatory requirements
Our website uses cookies to enhance your browsing experience.
Cookies help us:
Remember your preferences and improve site functionality
Analyze website traffic and user behavior
Deliver personalized marketing where permitted
You can control or disable cookies in your browser settings.
However, some features may not function properly if cookies are disabled.
We may share your personal information in limited circumstances, such as:
With vendors and service providers (Shopify, payment gateways, shipping carriers) who assist in operating our website and fulfilling your orders
With marketing and analytics partners who help us improve advertising effectiveness
When required by law or legal process to comply with applicable obligations
With your consent, for example, when you choose to use a social media login or share a product review
We do not sell your personal information.
Our services are not directed to individuals under 16 years of age.
We do not knowingly collect data from children.
If a parent or guardian believes their child has provided us with personal information, please contact us at support@glamorymelbourne.com to request deletion.
Depending on your location, you may have the following rights regarding your personal information:
Right to access and request a copy of your personal data
Right to correction of inaccurate data
Right to deletion of your information (“right to be forgotten”)
Right to opt out of marketing communications
Right to data portability (where applicable)
To exercise these rights, please contact us at support@glamorymelbourne.com.
We take appropriate technical and organizational measures to safeguard your information.
While no system is completely secure, we follow industry standards (SSL encryption, restricted access, and regular monitoring).
We retain your data only as long as necessary to fulfill orders, provide customer support, and comply with legal obligations.
Your personal information may be transferred to or stored in countries outside your residence, including Australia, Hong Kong, or the European Union.
We ensure that such transfers comply with applicable data protection laws and that your data remains protected through contractual and technical safeguards.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Store Name: Glamory Melbourne
Email: support@glamorymelbourne.com
Phone: +31 6 40488148 (Call or Text)
Address: 99 Hennessy Road, Wan Chai, Hong Kong Island, Hong Kong SAR
Customer Service: Mon–Fri, 9:00 AM – 5:00 PM (AEST)
30-Day Returns
At Glamory Melbourne, you can shop with peace of mind thanks to our 30-day returns policy. Simply return your items within 30 days.
FREE SHIPPING
We’re offering free shipping throughout Australia.
CUSTOMER SERVICE 5 DAYS A WEEK
If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.
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