Step 1. Add the desired item and quantity to your shopping cart.

Step 2. Click the shopping cart icon.

Step 3. Review your order and click Checkout.

Step 4. Confirm your shipping details and payment method, and complete the payment.

You will receive an email notification once your order has been shipped. To check the status of your order, please sign in to ‘My Account’ and click on ‘Order History’.

If you need further assistance, feel free to email us at support@glamorymelbourne.com for more information regarding your order.

If you wish to cancel your order, please use the link provided in your order confirmation email. Once your order has been dispatched from the warehouse, we are unable to make any changes, and you will need to wait for delivery before proceeding with a return or exchange.

Our size guide serves as a general recommendation to help you choose the best size. If you have any questions about specific measurements or sizing, feel free to reach out to us. We’re here to ensure you feel confident and satisfied with your choice.

We sell products that we believe to be of high quality and reliability. Before shipping each product to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.

We accept credit and debit cards

- Visa
- MasterCard
- American Express (AMEX)
- UnionPay

If you're encountering error messages while making a payment, please ensure all your details are entered correctly by double-checking your information. After completing this step, please contact our customer service team to report the issue. We’ll investigate further and work to resolve it as quickly as possible.

If the issue is not resolved to your satisfaction, don’t hesitate to reach out again - we’re here to help!

We ship globally to all destinations that our carriers provide service to. Please visit our Shipping Policy page for more information.

Processing and Transit Times

- Free Shipping: Processing time is 3 to 4 business days (Monday to Friday). Transit time is 8 to 10 business days (Monday to Friday). 

- Standard Shipping: Processing time is 1 to 2 business days (Monday to Friday). Transit time is 3 to 5 business days (Monday to Friday).

You can check for more information on our Shipping Policy page.

We offer a 30-day return policy, giving you up to 30 days from the date you receive all items in your order to submit a return request. For more details on our return policy, please visit our Return Policy page.

Please contact us ASAP. Email us with your order number and detailed information regarding the problem and provide pictures if there is any quality issue: support@glamorymelbourne.com

Once your return has been received and processed at our facility, please allow up to 7 days for the refund to be credited to your bank account. We believe in keeping you well-informed, so you will receive an email notification once we’ve received your return and your refund is being processed.