How long does delivery take?

Delivery times include a handling period of 1–3 business days and a transit time of approximately 3–8 business days.
Once your order has been dispatched, you will receive tracking information via email so you can follow your delivery progress in real time.

How much does shipping cost?

We offer free shipping on all orders across Australia.
For more information about our delivery process and estimated shipping times, please visit our Shipping Policy page.

Can I return an item if I’m not satisfied?

Yes, we offer a 30-day return policy for unused items that are still in their original condition and packaging.
If you wish to return an item or request a refund, please review the steps outlined in our Return Policy page for further instructions.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at support@glamorymelbourne.com with photos and a short description of the issue.
Our customer service team will assist you promptly to resolve the matter, either through a replacement or a suitable solution.

Can I cancel my order?

Orders can be cancelled within 24 hours of being placed.
If you wish to cancel or modify your order, please contact our support team as soon as possible.
Once your order has been processed and shipped, it cannot be cancelled.

How can I track my order?

When your order is shipped, you will receive a confirmation email containing your tracking number.
You can use this number to check your order status directly through the courier’s tracking portal.

How can I contact customer service?

For any inquiries, please reach out to our support team. We’ll respond as quickly as possible during business hours.

Customer Support Team
Email: support@glamorymelbourne.com
Phone: +31 6 40488148 (Call or Text)
Address: 99 Hennessy Road, Wan Chai, Hong Kong Island, Hong Kong SAR
Customer Service Hours: Mon–Fri, 9:00 AM – 5:00 PM (AEST)